Our shared web hosting order usually deploys within 1 hour to 24 hours after your payment for the order & your customer identity verification process is completed as per our KYC.

Yes, you can upgrade at any time. If you are upgrading from Shared Hosting to the same location then you can upgrade the hosting plan without any downtime.

But if the upgrade is in between a different server location, we will need to migrate your account to a different server and will arrange a convenient time to do this for you with minimal downtime.

Yes, we do offer free migration/transfer. But both the web hosting panel must be (eg. cPanel) with sufficient disk space available on the source panel to make an archive/zip of all the data in that cPanel. Also, the primary domain needs to be the same as the source web hosting account and the web hosting order placed in XeonBD’s system.

The free transfer only applicable for the first 30 days from your purchase date.

For manual transfer or addon transfer, we charge BDT 2000/one time per website. Also, the same charge applies if the customer wants to transfer site one cPanel account to another cPanel account hosted with XeonBD.

Yes, we do offer automated complimentary remote backup which runs every alternative day using JetBackup, with 1 restore point. And you’re in full control of when your daily backups take place. Restore a clean version of your website – or recover a single file or folder – with just one click.

Offered complimentary remote backup with shared web hosting plans doesn’t ensure the hosted contents integrity/consistency and it is always the user’s responsibility to ensure/build/manually take their hosted data backup from time to time of their precious data.

To know more about the Complimentary Remote Backup policy please check our TOS.

Yes, you can. But you will not able to connect to the database server from anonymous IPs/specific/any locations on the shared web hosting account/server. The remote database connection to the shared web hosting account/server only possible over a specific restricted VPN account for a certain time (72hrs) only.

The shared web hosting user who is in the need to make a remote database connection to administrate their database remotely must have to open a support ticket to the support department to have the restricted VPN account details.

Note: Shared web hosting accounts are meant to be host websites along with their necessary files that link with the hosted website. And not considered to be used as a storage device (database/files. etc). If any user or application or software is having the requirement of constant remote database connection from anonymous IPs/specific/any location then they must have to host their content on the VPS/Dedicated server plan. As there is no such restriction is in place for the VPS/Dedicated server. For more check the acceptable TOS.

No, users are not allowed to use the shared web hosting account as a data storage device. Shared web hosting accounts are meant to be host websites along with their necessary files that link with the hosted website and the user must have to hold the copyright of the hosted content on their web hosting account. For more check our TOS for the shared web hosting account.

But users not limited to use VPS/Dedicated server as a storage device.

Our shared web hosting server infrastructure is having very high-end Intel Xeon processors (8+ cores up to 72+ cores) with at least 32GB RAM up to 512GB RAM. The drives are configured in a RAID array, which provides for protection in the event of drive failure as the data is distributed across multiple disks. In most drive failure instances, we are able to replace the faulty disk without even taking the server offline.

SSH/Shell/Terminal is not a standard feature that is offered with a shared web hosting plan. But as per your need by contacting the support department you can have a jailed SSH for you for 72 hours with the cPanel based shared web hosting plans only.

But if your need a frequent SSH/Shell/Terminal access then you must go with our VPS or dedicated server hosting plans.

We do not charge any hidden fees. All our fees can are clearly published on our website or Terms of Service.

Dedicated IP/Real IP can be provisioned as an add-on with our offered shared web hosting plans. Please contact our sales teams for further assistance.

When you sign up at XeonBD, you agree not to use the account to send spam, distribute viruses, or otherwise abuse the service. All users on your domain are subject to these agreements, which are part of XeonBD’s Acceptable Use Policy.

If XeonBD identifies a user who is violating these agreements, we reserve the right to immediately suspend the user without any further notifications.